Grievance Redressal

Employees may have grievances (real/imaginary) which if left unheard and resolved expeditiously, may lead to frustration and discontentment, affecting the moral well being  and also the Institute’s interests. Hence, in order to maintain a harmonious relation between the employees /staff and the Management of the Institution, it has been decided to formulate the following “Grievance Handling Procedure” in the Institution.Scope:This procedure deals with:

• The complaints that can be covered under ‘Grievance’;
• The constitution of Grievance Committee
• The two-tier system for Grievance Handling, and
• The method of dealing with grievances.

Definition of ‘Grievance’: ‘Grievance’ would mean a complaint affecting an individual employee in respect of his/her wage, facilities, injustice, leave, transfer, extension, promotion, seniority and working conditions being meted out to him/her.All the complaints arising out of employment and a from students including those related to unfair treatment, wrongful application of the terms and conditions of the service, harassment and interpersonal co-ordination, shall be redressed through the grievance handling procedure.